95% of our orders are dispatched the next working day for items that are in stock (not on pre-order or backorder). Delivery times vary depending on your location and are displayed on the product page and during checkout. Please note these are best-guess estimates based on previous deliveries. If you experience any delays, feel free to contact us for support.

Yes, pick-up is available from our Dandenong South location in Victoria. To avoid delays, we kindly ask you to call us before arriving. For depot pick-ups, the depot will contact you once your item has arrived, allowing you to arrange a suitable time for collection.

Transit insurance is available as an optional extra for all purchases. While we take every precaution to ensure your items arrive safely, this insurance provides additional protection. Please note that claims are managed by the insurers, and their resolution timeframe and method are at their discretion. Superficial marks or scratches from delivery wear are not covered. If your item is delayed or you need assistance, our team is here to help track and resolve any issues.

We offer a 30-day return policy on most products, provided they are unused, in resalable condition, and returned in their original packaging. Shipping and handling costs are non-refundable, and a restocking fee may apply if items are not returned in their original condition. Pre-orders, special custom orders, commercial-use items, and perishable products are non-returnable. For all returns, please contact us first to obtain a return number and address.

Standard orders can be canceled before possession with a 30% cancellation fee of the total purchase value, plus any freight charges if the item is in transit. Special orders cannot be canceled or altered once placed. Fully paid orders that are canceled will receive a store credit or an exchange, while changes to unpaid balances may result in store credit or adjustments.t

Please inspect your order upon delivery. If items are damaged or missing, notify us and the delivery provider immediately. Do not sign for damaged or incomplete items, as this may delay your claim. For any issues, we may approve third-party purchases for parts and reimburse up to our invoice value. Adequate photographic or video proof is required to process claims.

Our office and warehouse are located in Dandenong South, Victoria, from where we manage all our shipments and operations.

Yes, La Joie Living is an Australian-owned company under EXCEL INTELLIGENT PTY LTD. We proudly offer a curated selection of premium furniture to customers across Australia.

At La Joie Living, we specialize in high-end Hamptons and French luxury furniture. Our collection includes everything from stunning living room pieces to elegant dining tables, bedroom furniture, and more. Each piece is designed to bring timeless beauty and luxury to your home.

You can reach us via email, phone or contact form Our customer service team is ready to assist you with inquiries, order updates, or product support.